Terms of service.

1. Who we are, and what these terms are

appealmyban.com (“we”, “us”, the “Service”) is operated by [OPERATOR LEGAL NAME & ENTITY]. These terms are a binding agreement between you and us, formed when you submit an intake and pay a fee. If you do not agree with them, do not purchase.

2. Definitions

“Filing” means a document we prepare and submit on your behalf with your approval: a platform appeal, a consumer complaint (e.g. BBB or a state Attorney General), a submission to an EU-certified out-of-court dispute settlement body, or a data-erasure request. “Completed intake” means all required intake fields answered truthfully and all drafts approved by you. “Tier” means the service level purchased: The Filing ($69), The Case ($149) or The Advocate ($299), as described on the site at the time of purchase, plus any add-ons selected at checkout.

3. What the Service is

We prepare, and with your authorization submit, Filings concerning a dating-app account ban, and — depending on Tier — handle replies, draft rebuttals, pursue refunds of post-ban billing, and prepare escalations. Every Filing is made in your name. You approve every draft before submission and receive copies of everything submitted.

4. What the Service is not

We are not a law firm, we are not your attorneys, no attorney–client relationship is created, and nothing we write, file or say is legal advice. We do not provide, sell, advise on, or assist with any method of circumventing a ban — no new accounts, phone numbers, devices, documents or identities, under any circumstances. We are not affiliated with, endorsed by, or connected to any dating platform.

5. No guarantee of outcome — read this twice

WE DO NOT GUARANTEE, PROMISE, OR PREDICT REINSTATEMENT OF ANY ACCOUNT, AND NOTHING ON THIS SITE OR IN OUR CORRESPONDENCE MAY BE READ AS DOING SO. Decisions belong exclusively to the platforms and bodies we file with. What you purchase is professional preparation and timely submission — your best possible chance, never a result. Any published statistics describe past aggregate outcomes and imply nothing about your case.

6. Your warranties to us

You warrant that: you are at least 18; the account concerned is yours; every statement in your intake is true, accurate and complete; and you hold the rights needed to authorize the Filings. We build your case exclusively from what you tell us. If we discover a material statement was false, we may withdraw unsubmitted Filings and terminate the engagement without refund; where a false statement surfaces after submission, we may correct or withdraw the affected Filing.

7. Cases we decline

We refuse, with a full refund, any case where the ban involves allegations of violence, harassment, sexual misconduct, fraud, conduct endangering another person, or where we reasonably believe the appeal would be dishonest or abusive. Our judgment on this is final and not reviewable.

8. Payment, deadlines and refunds

Payment is taken after intake submission, via Stripe; we never store card details. The 48-hour filing commitment (24 hours on The Advocate) runs from Completed Intake, pausing while approval or required information sits with you. Refunds are governed entirely by the Refund Policy, which is incorporated into these terms. Nothing in these terms reduces statutory consumer rights you hold where you live, including EU/UK cancellation rights.

9. Authorization and agency

By purchasing, you appoint us as your limited agent solely to prepare and submit the agreed Filings and related correspondence in your name, and to receive copies of responses where a body permits it. This authority ends when your Tier’s service period ends, when the engagement terminates, or when you revoke it in writing — whichever is first. Revocation after submission does not un-submit a Filing.

10. Your obligations during the engagement

Respond to approval requests and information requests promptly; forward to us any direct contact from a platform or body about a Filing; do not submit parallel filings on the same matter without telling us (duplicates damage cases); and do not use the Service to harass any platform, body or person.

11. Intellectual property

Drafts and Filings we prepare for you are yours to use for the purpose they were made. Everything else on this site — copy, design, guides, the mark — is ours or licensed to us, and may not be reproduced commercially without written permission. The free guide may be shared freely with attribution.

12. Privacy

Personal data is handled as described in the Privacy Policy, incorporated into these terms.

13. Disclaimers

Except as expressly stated in these terms and the Refund Policy, the Service is provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent the law allows. We do not warrant that any platform or body will respond, respond on time, or respond fairly.

14. Limitation of liability

To the maximum extent permitted by law: our total aggregate liability arising out of or relating to the Service is capped at the fees you actually paid us for the engagement giving rise to the claim; and we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost opportunities, emotional distress, or the decisions, delays, errors or conduct of any platform, body or third party. Nothing in this clause excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

15. Indemnity

You will indemnify us against losses, claims and reasonable costs arising from your breach of these terms — in particular from false statements in your intake that we submitted in good faith on your behalf.

16. Termination

You may end the engagement at any time in writing; refunds follow the Refund Policy. We may end it where clause 6 or 7 applies, where you are abusive to the humans doing the work, or where continuing would require us to act dishonestly — with refunds per the Refund Policy in each case.

17. Changes, assignment, severability, entire agreement

The version of these terms in force when you pay governs your purchase; material changes get a dated note on this page and never apply retroactively. You may not assign this agreement; we may assign it to a successor of the business. If a clause is held unenforceable, the rest survives. These terms, the Refund Policy and the Privacy Policy are the entire agreement between us.

18. Force majeure

Neither party is liable for delay caused by events beyond reasonable control; where such an event delays a Filing past its deadline, the 48-hour guarantee still applies in your favour.

19. Governing law and disputes

These terms are governed by the law of [JURISDICTION], and its courts have exclusive jurisdiction, without prejudice to mandatory consumer protections of your country of residence. Before any formal step, both parties agree to try 30 days of good-faith resolution by email — it is almost always faster.

20. Contact

hello@appealmyban.com — a human answers within one business day.